Bob Jonkman 
6 James Street 
Elmira, Ontario 
N3B 1L5 
Canada 	Home: +1-519-669-0388 
Cell: +1-519-635-9413 

E-mail: bjonkman@sobac.com 
Web: http://sobac.com/bjonkman/resume/ 	
Information Technology Manager with extensive experience in Network Administration, Project Management and Client Support. 
Accomplishments
·	IT Manager for City of Toronto Legal Department: Supervised staff, determined capital and operational budgets, prepared and executed project plans for hardware and software upgrades, managed hardware support contracts and software licenses, provided expert support to City Solicitors and Legal Staff. 
·	Staff Coordinator for the City of Toronto's Mayor's and Councillors' Computer Support Office: Supervised staff, managed projects for hardware rollout and software deployments, managed budgets, provided expert support to City Councillors and Mayor's Office. 
·	Member of product selection committees: established product requirements, drafted RFPs, evaluated RFPs, interviewed vendors, and selected vendors. Projects: GW Archiving, Anti-spam, Anti-virus, Messaging Product, Corporate Network Infrastructure, "City Server". 
·	Wrote documentation, procedures, magazine articles, how-tos and technical specifications for the City of Toronto, Novell, Transactor Magazine, and computer user groups. 
·	Designed courseware and provided training to City of Toronto and Revenue Canada staff. 
·	Technical lead on City of Toronto GroupWise projects: Anti-spam, E-mail security and anti-virus, Directory Synchronization, Upgrades – developed project plans, wrote procedures,  documentation, designed validation protocols, performed validation tests. 
·	Consulted on the development of a training planning and tracking system at Revenue Canada. 
·	Developed microcomputer lab at Steltech for in-house maintenance, reducing costs for microcomputer repair. 
·	Taught adult and children's classes in Computer Fundamentals, WordPerfect, and DBASE III+. 
·	Prepared Computer Systems Validation reports for Capgemini, including Qualification Plans and Installation/Operational Qualifications for federally regulated computer systems. 
·	Programmed Web tools, data conversion utilities, capacity management tools, client tracking software, sales and inventory databases. 
·	Provided expert support for people on network and office applications software; provided second-level support for 20,000 people on GroupWise. 

Publications
·	GWCHECK Support Options (2003 – ), the definitive guide for checking and repairing GroupWise databases. http://www.gwcheck.com/gtml/gwcheckoptions.html
·	GWCONV, a GroupWise data extraction tool (2001);
Novell Cool Solutions Tip: Listing Gateway Aliases (2006)
http://www.novell.com/coolsolutions/author/103.html
·	Tools for Privacy on the Web (2001), a talk presented to the Kitchener Waterloo Internet Users Group. http://www.kwiug.org/archives/index.php 
·	Build a Modem Emulator, Transactor Magazine, Volume 7, Issue 4, January 1987
Skills
·	Applications: MS-Project, Symantec Timeline, Microsoft Office, OpenOffice, WordPerfect, Lotus 1-2-3, Quattro,  Microsoft Access, dBASE III and FoxBASE.
·	Speciality Software: MANAC Omnilaw Monitor, ACT! Contact Management System, PC-DOCS, various proprietary corporate applications. 
·	HTML Web page creation (MS-FrontPage, text editors), HTML validation software, site validation software. 
·	Help Desk software: Remedy EARS, CA UniCentre USPSD, CA Advanced Help Desk.
·	All personal computer operating systems: Microsoft Windows,  Linux (Novell SUSE, Ubuntu, Debian), Apple Macintosh, DOS. 
·	All IBM and compatible microcomputers; IBM System/36; AS/400.
·	Netware management tools, backup, UPS, cable monitors.
·	Applications programming in C, dBASE III+, FoxBASE and FoxPro; data conversion programming in AWK, MS-Access. 
Career Experience 
·	SOBAC Microcomputer Services , Elmira, Ontario 
Owner and Manager / Programmer / Technical Analyst / Consultant (1987 - Present) 
·	Capgemini, Mississauga, Ontario 
Senior Netware System Administrator, Contract Position (2007 - 2008) 
Senior Wintel System Administrator, Contract Position (2008)
·	City of Toronto, Toronto, Ontario 
Technical Support Specialist, Information Technology Services Division (1997 - 2007) 
Systems Manager, Legal Division (1996 - 1997) 
Senior Support Analyst, Council & Mayor's Office (1993 - 1996) 
Network / Staff Co-ordinator, Contract Position (1992 - 1993) 
·	Revenue Canada / Customs and Excise, Toronto, Ontario 
Systems Technical Support Analyst, Term Position (1992) 
·	Canadian Imperial Bank of Commerce, Toronto, Ontario 
Microcomputer Support Specialist, Contract Position (1991 - 1992) 
·	Stelco Technical Services Limited (Steltech), Burlington, Ontario 
Technical Analyst / Applications Specialist / Network Manager (1989 - 1990) 

Community Involvement 
·	Meeting Coordinator of the Kitchener Waterloo Internet Users Group (KWIUG).
·	Founding member of the Toronto Cypherpunks chapter, inaugural meeting 19 February 1998. 
Professional Development 
·	GroupWise 8 Administrator Training  (2008)
Novell Online Training
·	FDA Regulatory Compliance Overview  (includes 21 CFR Part 11 and Pharmaceutical and Medical Device Good Manufacturing Practices) (2008)
Capgemini, Mississauga
·	Advanced Technical Training, Novell GroupWise 7 (2007) 
Novell Canada, Toronto 
·	BlackBerry Enterprise Server v4.0 for Novell GroupWise Advanced Administration (2006) 
Research In Motion, held at PBSC, Toronto 
·	SUSE Linux Administration (2006) 
Novell Canada, Toronto 
·	Project Management, Applied Tools and Techniques (1997) 
Procept Associates Ltd, Toronto 
·	Novell Netware 4.1 Advanced System Administration (1996) 
Drake Computer Training, Toronto 
Education 
·	Natural Sciences (1979-1980) 
McMaster University, Hamilton